Shipping & Returns

Shipping Insurance Recommendation: To safeguard your purchase, we highly recommend purchasing shipping insurance for your packages. This ensures that you can replace your product in case of any unforeseen issues with your order. Please note that we are not responsible for orders without insurance unless we decide to assist for a specific reason.

Shipping Carriers: We work with reputable carriers such as USPS and UPS to ensure the reliable and timely delivery of your orders. You can trust that your products will be handled with the utmost care throughout the shipping process.

Delivery Addresses: Please ensure that you provide accurate and complete shipping information, including your address and contact details, to prevent delays or issues with your delivery.

Shipping Restrictions: We Ship worldwide. We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Delays:While we strive to deliver your order on time, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We appreciate your patience in such cases.

Lost or Stolen Packages: If you believe your package is lost or stolen, please contact our customer support team[Mermaidsgarden715@gmail.com], and we will assist you in resolving the issue. We may initiate an investigation with the shipping carrier to locate the package or provide further instructions for resolution.

Returns Due to Failed Deliveries: In the event that a package is returned to us due to a failed delivery attempt or an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Cancellation Policy: At Mermaids Garden, we understand that circumstances may change, and we strive to provide our customers with a hassle-free shopping experience. Therefore, we have established a fair and transparent cancellation policy to accommodate your needs.

Cancellation Window: Customers have the flexibility to cancel any order within 24 hours of placing it. This 24-hour window ensures that you have ample time to review your purchase and make any necessary adjustments to your order.

How to Cancel: To initiate a cancellation, simply reach out to our dedicated customer support team via email at [MermaidsGarden715@gmail.com] . Please provide your order number and relevant details, and our team will promptly assist you in processing the cancellation.

Refund Process: Upon successful cancellation within the stipulated time frame, your payment will be refunded using the original method of payment. Please note that it may take a few business days for the refund to reflect in your account.

Fairness and Transparency: Our cancellation policy is designed with fairness and transparency in mind. We believe in empowering our customers to make informed decisions while ensuring a smooth and efficient process. While we strive to accommodate cancellations within the 24-hour period, please understand that after this window, orders may have already entered the shipping process. In such cases, we encourage customers to refer to our Returns and Refunds policy for further assistance. We value your trust in Mermaids Garden, and our customer support team is committed to providing excellent service. If you have any questions or concerns regarding our cancellation policy, feel free to reach out, and we'll be more than happy to assist you.Thank you for choosing Mermaids Garden. Your satisfaction is our priority.

Here at Mermaids Garden, we are committed to providing you with high-quality holistic health products and exceptional customer service. We want you to have the best experience possible when shopping with us. To ensure transparency and clarity regarding returns and exchanges, please carefully read our return and exchange policy below.

Returns and Exchanges: At Mermaids Garden, we have a strict policy when it comes to returns and exchanges. We do not accept returns or exchanges for any reason except when the product is damaged during the shipping process, and the customer has paid for insurance to cover damages.

Damaged Products: If you receive a product that has been damaged during the shipping process, please follow these steps:

• Inspect Your Order: Upon receiving your package, please carefully inspect all items for any visible signs of damage or discrepancies. Ensure that the product's packaging remains intact.

• Contact Us Promptly: In the event of a damaged product, please contact our customer support team within 48 hours of receiving your order. You can reach us at [MermaidsGarden715@gamil.com].

• Provide Details: When contacting us, please provide your order number, a description of the damage, and clear photographs of the damaged product(s) and packaging. This information is crucial for us to initiate the claims process with the shipping carrier.

• Claims Process: We will review the information you provide and initiate a claim with the shipping carrier. The claims process may take some time, but we will keep you updated on its progress.

• Resolution: Once the claim is approved, we will offer you one of the following options:

  • Replacement: We will send you a replacement of the damaged item(s) at no additional cost.

  • Refund: If a replacement is not available or preferred, we will issue a refund for the damaged item(s) and the cost of shipping insurance you purchased.

Shipping Insurance: We strongly recommend that you purchase shipping insurance when placing your order, especially for fragile or high-value items. Shipping insurance helps protect you in the event of damage during transit and ensures a smooth resolution process.

Non-Damaged Products We stand by the quality of our products, and we take great care in packaging them securely to prevent damage during transit. As a result, we do not accept returns or exchanges for reasons other than shipping-related damage covered by insurance.

Contact Us If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your Mermaids Garden purchase.

Thank you for choosing Mermaids Garden for your holistic health needs. We appreciate your trust in our products and services.

[Mermaidsgarden715@gmail.com]

Note: This return and exchange policy is subject to change at our discretion. Please refer to our website for the most up-to-date information.